Return Policy

Refund and return policy

Please note that digital licenses are only refundable in the event of a malfunction. We cannot accept returns of licenses that have already been activated. To request a refund, you must contact us by email at info@licendia.com within 30 days of purchase, providing your order number and license key number.

If you report a defective product, we will diagnose the problem and provide steps to resolve it within 24 hours.

If we can't resolve the issue, we'll offer a replacement product or a full refund. Our promise is that if you contact us for assistance and we're unable to resolve a technical problem, we'll provide a full refund. Refund processing may take 5 to 10 business days.

Please note that all licenses sold by Licendia.com are valid for one PC only and cannot be transferred to another. Further details regarding compatibility will be provided in the product description.

Software compatibility is the customer's responsibility, as we only sell the licenses. All software is provided by the respective brand and is protected by copyright; therefore, no refunds will be issued for software compatibility issues.

Defective license keys will be replaced or refunded according to the customer's preference.

Licendia is not responsible for local computer problems that may prevent the proper functioning of any software.

All products sold by Licendia includes a 1-year warranty for PC reinstalls and resets, as well as free support via chat/email.

To deliver products immediately, as we do, we need your explicit consent. This means we won't hold the goods during the 30-day cooling-off period. Please note that you will lose your right to withdraw from the contract after giving your explicit consent to begin receiving digital content. That said, this is a legal requirement, and your satisfaction is our only concern; therefore, we support every order without forcing cancellations for this reason.

Contact information:
DIALOGA SOLUTIONS LLC - 8 The Green, Dover, DE 19901, United States - EIN 36-5051389